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|Guest •||March 05, 2020|
Not quite there
The Watermark is a beautiful 1920s building recently converted to a hotel. The hotel is big on its design, but comes short in the execution of service and amenities associated with an upscale 4 or 4 1/2 star hotel. 1) No pre-arrival email from hotel. 2) Doorman never offered to carry luggage to room. Front desk also didn't help or offer to help. 3) No Marriott Bonvoy elite status desk for check-in. 4) Non-existent recognition at check-in, not even a generic, "Welcome, Mr. XXX" 5) Non-existent Marriott Bonvoy elite status benefits. Had to remind the front desk about breakfast vouchers. No in-room amenities, not even a fruit plate or signed letter. 6) The hallways from the elevator to the guest room are too dark. Way too dark. 7) Guest rooms are nice and comfortable, but like the hallways are too dark. Lighting needs to be improved majorly. 8) Poorly designed guest rooms. Walls are paper thin. I could hear one neighboring room have sex all night. The other neighboring room ran their shower or sink and it sounded like the water was being poured onto my bed. The sounds were that loud. I don't understand why for a newly redeveloped building the noise proofing isn't better. 9) Wireless internet is complimentary but the hotel does not offer enhanced wifi, which is a Marriott standard. 10) No in-room mini-bar, which you would expect at a boutique hotel or any 4 or 5 star hotel. 11) Only one bathrobe in a room meant for 2 people. No slippers. 12) No turndown service. 13) No information on Baton Rouge or the local area in the guest rooms/ 14) Keurig coffeemaker, but no-name coffee. I expect an espresso machine or at least famous branded coffee with the Keurig. 15) Another example of the poor design is the ice bucket and refrigerator are located in the closet in the entryway of the room. 16) The breakfast at the deli is a joke. Besides taking forever the menu is very limited and heavy on bagels or unhealthy Southern-style breakfasts. They should have a breakfast in the lobby restaurant. 17) Water not restocked in gym. Reported and never addressed by staff. 18) TVs on treadmills didn't work in gym. 19) Guest room TVs don't have the Marriott smart TV system. I also ate dinner at the hotel restaurant. It is a gorgeous lobby restaurant but otherwise forgettable: 1) The menu is an iPad or other tablet device. This is stupid. It's clunky, doesn't allow you to easily swipe between food, wine, etc. Not friendly for older customers. 2) The background music was too loud and not really suiting for the grand space. 3) All of the action was at the lobby bar while most of the tables were empty in the restaurant. The restaurant and lobby bar should be better separated. 4) Was never offered any specials. Guess there were none. 5) The wine list on the iPad was amazing. Like everything you could imagine but it was actually too extensive. It was also priced bad. The expensive, top-shelf wine was reasonable by hotel and restaurant standards but the more approachable, everyday wine was overpriced. Wines that are normally $12 a glass or $25-$30 a bottle at restaurants were $50-plus here. I'd rather buy the $75 wine than pay $50 for a wine that sells by the bottle for $14-$19. 6) No bread with meal. 7) Meal included dessert, which I skipped but then I was charged for the post-dinner coffee. That was tacky
|Guest •||March 02, 2020|
The Watermark exceeded or expectations in every way. The hotel itself is beautiful, great design. Loved everything about it. Beautiful rooms. Great beds. Everything was great. One of my favourite hotels in USA. My only tiny problem was that there was not really a way to roll the suitcases up the steps at the entrance from outside. It's inconvenient but not a big deal. I'll definitely stay at this hotel again when I'm next in Baton Rouge
|Guest •||February 12, 2020|
Raises the Bar AGAIN!!!
The Watermark won me over...AGAIN! I stayed for 3 nights last month & it was truly one of the best business stays I could ever ask for, despite the "perfect storm" that happened to me prior to my arrival. After a flight delay, no luggage (airline never put my bag on the plane), and AmEx accidentally revoking my card while in the airport, I was beyond spent and frustrated. AmEx called the Watermark to explain their error & to guarantee my stay. The wait to get my bag & my replacement AmEx card seemed like an eternity, but the staff at the Watermark were "old pros" at this situation. I called the hotel when I landed in Baton Rouge & they confirmed that AmEx admitted dropping the ball but that checking in would be no problem. I arrived with none of my own belongings & the restaurant was already closed. The ladies at the front desk (one was Toya, I can't remember the other person's name), they were so gracious & understanding. I got to my room & Toya arrived with slippers, toiletries to tie me over & a cobb salad. I was near tears due to her quick thinking & her thoughtfulness. The bed was so comfortable & the shower had great pressure. Despite not having my own belongings, I still slept pretty good. Woke up the next day to breakfast at Milford's. Great biscuits, grits & breakfast burritos. The staff is so nice, too. I was bunkered down in my room waiting for the airline to deliver my bag & by 2 pm I decided to visit the bar. Went downstairs & Toya was still on duty from the night before. Got to the bar & she covered my first drink, saying "she needs this" to the bartender (I think her name was Amy; she was very nice, too). Decided to have lunch (daily special, which was very good) & my bag arrived, to which I was singing all sorts of praises. Replacement AmEx card arrived the next day & I felt "legitimate" again! Room: Could not ask for better amenities & comfort. Bed was great, shower equally as great, housekeepers were so pleasant. Amenities: Despite being deprived of "comforts at home:" for the first day, I truly felt welcomed and accommodated. Staff: Saving the best for last; I may not remember every person's name that I interacted with, but I can assure you, they were all equally as wonderful. Front Desk, Drivers, Restaurant staff, Valet Staff, Milford's Staff, Housekeeping Staff, all were fantastic & took wonderful care of me during such a frustrating ordeal. Your staff is the glue that holds your operation together. Your staff is what sets your hotel apart from the others. This is why our company's employees stay here. Bar none, THE BEST hotel in Baton Rouge. If I haven't thanked them enough, please give your staff my best regards & I look forward to seeing them again soon (hopefully with luggage & a valid AmEx!)
|Guest •||February 03, 2020|
Best kept secret in LA.
The most fabulous experience ever! Five Stars for every detail from beginning to end. Mr. Bill welcomed us like royalty from the start to the finish. The food, the bar, and everything in between was so much better than what is customary. I never been around so many happy people who enjoy their work and it shows. Cannot wait to come back and bring the family.
|Guest •||January 10, 2020|
This was a really great boutique hotel
The hotel was really nice, clean, the staff was very friendly. The room service was great. They say only valet parking, but there is a garage across the street you can park in. We did that. We stayed for one night in December and again one night in January on our drive to and from Florida. We would go back again