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|Guest •||June 04, 2019|
Me and some friends from Texas decided to take a road trip to go to the Angola prison rodeo. Which is an hour outside of Baton Rouge. I decided it would be best for us to stay in a hotel in Baton Rouge. I came across the Watermark based off its location I thought it would be a great place to stay. When we arrived we had the most amazing service. Everything is within walking distance. Our hotel room was amazing with great views. Also, there is a really great dive bar and live music next door to the hotel. Even though it was for one night I would highly recommend it to anybody traveling to the Baton Rouge area
|Guest •||May 28, 2019|
A Few Issues, But Still Very Good
Stayed May 24 & 25. Hotel was very clean, employees personable and friendly. I could not give a 5 star, the A/C in our room was not working properly. We could not get it below 73 in our room at night, even though thermostat was on 68. I called maintenance man, he came and advised that it seemed all was working well, just keep the thermostat on 65. It got down to 72 the 2nd night, but it was bearable. Would have liked it a little cooler. It did get cooler in other rooms, so being hot outside was not a reason why it could not get colder. Another issue was that Saturday night, after a wedding we had been to, several guest were in the lobby having some late night cocktails. I work in the security industry and no one was getting rowdy. Bar was full and there were several groups in the lobby. There was this one security guard who was "watching over us." Not to keep us, the guests safe, but to watch us. It seemed as if he were a cat ready to pounce on the mice. Not a comfortable feeling. All in all, I still have to rate a 4. Lots of positives. Good downtown location, close to good restaurants and a fairly safe area. Great valet staff. Good bartenders in cocktail lounge
|Guest •||May 22, 2019|
Renovated room, friendly (if haphazard) service, nice hotel bar (but check that the restaurant will be available)
I have so many feelings about this Marriott hotel, I am not sure where to start. In Baton Rouge for a wedding, I selected the Watermark because appeared to be the nicest option after a quick online review of the recommended accommodations suggested on the invitation. What they did right: -Room was clean -Lobby was bright -Staff was (for the most part) friendly -Bed was comfortable -Shower was large -Hotel shuttle is a nice service when available -Rooms appeared to be on the new/newly renovated side -Complimentary products were nice -Working safe -Iron and ironing board provided I had mixed service at this hotel. Half of the staff were very nice and eager to please. The other half seemed nice, but needed better training and a lesson in efficiency. Once I waited at valet for almost 15 minutes for someone to come take my car as I sat idling in the street. I called the hotel front desk: the first time no one answered. The next time it rang a long time. But my request for valet to come didn't seem to bring anyone any faster (and I had a wedding to get ready for!). Valet is the only hotel parking available. Staff was friendly in spite of their lack of efficiency. During a severe weather rainstorm, someone I met in the hall proactively offered to drive me to my nearby event in the hotel shuttle (not sure why valet was wandering the halls, maybe this is why they were not always staffed at the valet, whose booth would constantly be moved from the corner of the street intersection, to the hotel entrance, to *poof* disappearing all together - so confusing!). Very inconsistent. I had to call down for towel replacements (I like to shower in the morning and in the evening with fresh towels and washcloths). The gal showed up with several hand towels. She seemed annoyed when I re-specified my request for bath towels and wash clothes. The kicker on the lack of meeting guest expectations was the last morning of my stay. Yes, it was Mother's Day. But when I came down to breakfast I was told the restaurant was closed for a special Mother's Day brunch. I just wanted a quick breakfast. I would have even been fine to take something to go. But, no, they were closed. What sort of restaurant closes its restaurant to patrons and doesn't warn them in advance! Now I understand: there is no where decent to eat walking distance from the hotel give a Starbucks with limited options a block away. I tried the Hilton down the street: same situation, closed for a Mother's Day brunch. The group I was with ended up eating at the Indigo hotel lobby down the street. Well, they ate, I didn't because *everything* they offered had copious amounts of soybean oil - even their "butter" had soybean oil as its first ingredient (my allergy). So I had some fresh fruit for $12-$13, because it was the only item on the menu without soy. I hopped off to Starbucks for a coffee after, but it was certainly not what I had wanted: a quick breakfast at the hotel to be on my way. The hotel *should have* warned patrons about this "special event" in advance, or should have offered some sort of accommodation (a change in earlier breakfast hours for patrons, an express cart with limited options in the lobby - something!). Because this city: no food. And we wandered for several blocks. Perhaps, the staff should have been prepared with $10 gift cards for Starbucks - anything - to assist patrons requesting breakfast, since clearly the hit ticket was brunch on Mother's Day at local hotels. SO not on my radar. The room itself appeared newly renovated. It had both light filtering and black out shades. In spite of having several windows, my room was on the dark side, and because I directly faced a very close apartment building, I had to keep the shades closed on its many beautiful windows at all time...mostly because the closet and sink were in the entrance hallway, and the bathroom was in a different location in the room, so to change after showering, or to wash your hands after using the bathroom, you had to walk right in front of several windows. Really: a very silly layout. Shame on the room designer. Maybe it would have been less awkward if I had been in a higher floor, but a woman on the balcony across the street, or anyone looking out their windows, could view everything I did. I felt like I was staying in a fish bowl. Overall, the room was a nice size, and normally, I would love the windows, except for the odd bathroom/wardrobe layout. My king bed was a true king, and was comfortable. A luggage stand was provided, and there was also a low seating bench, which I used for my second suitcase. A long counter below the windows was great for my purse and other items. The room had phone USB plugs. The vanity with the sink (while in a *very* odd location), was of a nice size, big enough to hold my many toiletries. A hair dryer was provided. "Guild + Pepper" products were provided in an inoffensive, "Warm Oak" scent: shampoo, conditioner, body wash, body lotion, bath bar. A vanity kit and shower cap were also provided. As were a robe and hotel slippers. The "closet" was actual an armoire with metal mesh on the front. It was practical, I suppose, at airing out your clothes and keeping the closet aired, but you could see through the front. Also, they awkwardly placed the ice cooler and such on the safe in the closet, and you could see everything through the mesh. My clothes awkwardly were touching the ice bucket (I am clean, as were my clothes, but I envisioned someone less clean or with dirty plane clothes, dragging on the ice tongs, and was a bit disgusted). The shower itself was a very nice size; however, the tiny shelf in the shower was pitched such that when the tiniest bit of water hit the shelf, all of the products would slip off it and on to the floor. I spent half my shower (which had too low of water pressure to properly rinse my hair) picking up toiletries and my razor multiple times off of the shower floor and trying to get them to sit on the little shelf: frustrating. The room had a Keurig coffee machine. What could be improved: -Add espresso and coffee drinks to the menu at the bar and restaurant -Keep the valet alert and working at all times as this is the only way to park at the hotel -Warn guests in advance about the restaurant closing for special events (because, honestly, there are really no other places to eat in this town, and when you stay at a hotel *anywhere* there is an expectation that you will receive or will be able to order breakfast at your hotel, especially one with a larger dining room!) -Install full-length mirrors to the rooms Overall: my experience here was a mixed bag. I am not sure where I would stay again if I ever had to come again to Baton Rouge. For the level of service received, maybe it should have cost a bit less. While the hotel cannot do anything about the odd room design at this point, they could still better train the staff and could find a way to not starve patrons
|Guest •||May 19, 2019|
Great little gem in the heart of things
Being a Marriott member, I can't believe I didn't discover the Watermark sooner! Nice little boutique hotel in the middle of downtown BR! Great access to everything. Fabulous hospitality from the staff and great views of the Mississippi river from our room. Only reason didn't receive 5 stars is no pool - but this is still a great place!!
|Guest •||May 15, 2019|
Consistent Quality in Downtown Baton Rouge
I last stayed here Oct 2017 and posted a glowing TripAdvisor review of my stay. I wanted to update my review from my last experience this past weekend May of 2019. We had a wedding in downtown Baton Rouge and used the Watermark as one of our guest hotels and we stayed Saturday night after the wedding. The hotel itself remains immaculately well-maintained since my visit in 2017. There were three wedding parties staying in the hotel as well as LSU graduation that weekend. Despite the hotel being at or near capacity the property, service, and amenities remained absolutely outstanding. The Watermark simply sets the standard in downtown Baton Rouge. It remains by far my favorite downtown luxury hotel in Baton Rouge. Keep up the good work